Supporter Care Manager
Our client is looking for a Supporter Care Manager as their team is growing! It's an exciting time to join us as they introduce a role that will support ambitious plans for expansion over the next few years.
The Supporter care team, which sits within the Income Generation and Communications team, manages relationships throughout our community increasing awareness of the charity and raising vital funds to contribute to the cost of our care. Our supporters are dedicated, committed and extremely generous in the multitude of ways that they provide support.
Position: Supporter Care Manager
Location: Cambridge
Hours: Part-time, 27 to 32 hours per week
Salary: £36,100 - £43,471 per annum pro rata
Closing Date: 8th September 2024
About the Role:
This role will take primary responsibility for the management of the fundraising and communications database, ensuring accurate and efficient fundraising administration and supporter care functions. The Supporter Care Manager will play a critical part in enhancing supporter experience through the development of our customer relationship management database (Donorflex) also providing organisational insights to help colleagues optimise their knowledge of our supporters.
The role holder will have four direct reports and be required to develop and inspire the team to provide a first-rate supporter experience, ensuring supporters receive appropriate and timely communications.
Key responsibilities include:
- Database development and management
- Data management, ensuring all data is inputted and maintained accurately
- Management of data reports
- Line management of the Supporter Care team.
About You:
As Supporter Care Manager, you will have excellent attention to detail, you will also have strong organisation and evaluation skills and the ability to prioritise workload and coordinate multiple projects concurrently.
You will approach all tasks with the aim of providing the best possible experience for the supporter and have confidence in reporting to produce high-quality and robust reports and papers.
This role requires a deep understanding of CRM systems and the ability to maintain and develop procedures to ensure first-class supporter care, accurate activity analysis, and compliance with GDPR and fundraising regulations.
Essential requirements for this role:
- Degree in management information systems, computer science or a related field or equivalent, or the equivalent working experience
- Extensive experience in Customer Relationship Management (CRM) systems
- Experience in office work and administration
- Experience in customer services and liaising with supporters across a variety of channels
- Experience in generating and sustaining income sources
- Experience in data capture of Gift Aid, supporter preferences and suppressions to produce rich and meaningful data sets
- Line management; training, supporting, coaching and developing a team/individual to achieve objectives
In Return:
Our client is invested in their employees and has achieved silver accreditation in the Best Employers (Eastern region), their benefits include:
- Personal Pension Plan
- Access to Blue Light discount card
- Employee Assistance Programme
- Study leave
- Generous holiday entitlement
- Access to Occupational Health Services
- Flexible working, ongoing training
- Staff discounts to our client's in-house Bistro and Salon HD
- Staff Survey and staff Forum, Payroll Giving option, Cycle to Work Scheme, Group Life Assurance and Long Service Awards
The charity is committed to inclusivity, respect, fairness, engagement and equality of opportunity for patients and their families, staff and trustees, volunteers and supporters. They value the strength that comes with difference and the positive contribution that diversity brings to their community. Therefore, candidates with a disability that meet the minimum criteria will be guaranteed an interview. The charity is also working to increase diversity throughout the organisation, and we particularly welcome applications from BAME people who are currently under-represented.
Other roles you may have experience with could include: Supporter Care Officer, Supporter Care, Supporter Development Officer, Campaign Management, Individual Giving Officer, Supporter Development, etc.
PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation.