We're seeking an
Admin Team Leader
to join our busy and established team based in our contact centre in
Dunstable
This is a fantastic opportunity for a strong administrator who will play a crucial role in leading the admin team ensuring efficient operations within the department. Your primary responsibilities will include, effectively assigning tasks and responsibilities to administrative staff based on their skills and workload, generate insightful data and various reports and help to identify team training and development needs.
This role requires strong organisational skills, attention to detail, and the ability to communicate effectively with both customers and internal stakeholders.
What you'll do:
- Management of the admin team including delegation & overall responsibility of team workload
- Assist the Operations Manager in identifying team training and development needs
- Co-ordination of facilities management including liaising with contractors and the Group internal premises department
- Act as a ‘first point of contact' in responding to enquiries from Connells Group staff
- Ensure professional customer service is provided to both internal and external customers
- Liaising with branch network to determine outcomes of all market appraisals booked
- Producing league tables, KPIs and other reports on a daily, weekly & monthly basis
- Deliver exceptional performance results at all times by aiming to exceed your targets
- Ensure department objectives are met / exceeded
- Ensure all enquiries are responded to within the company service level agreements
- Understand and comply with all company and department policies
- Undertake other duties as required
Why you'll love it here:
- Employee discounts and Wellness programme
- Superb training and development programme with clear career progression opportunities
- 24/7 AIG Smart Health (including virtual GP) coverage for you and your family
- 20% discount on Nuffield Health & Fitness club memberships across the UK
- Free On-Site Parking
- Collaborative, rewarding and fun environment
Required skills, knowledge and experience:
- At least 2 years' experience within a senior administration role
- Be able to work to challenging targets and deadlines and to deliver when under pressure
- Understand the important service level agreements
- Excellent communication skills (both written and verbal)
- You will need to be IT literate with good knowledge of, and the ability to effectively and computerised systems such as Microsoft Office, specifically Word, Excel and Outlook
- Adopt a flexible working approach and a ‘can do' attitude
- To be able to confidently manage and assist team members when necessary
Connells Group
is the largest and most successful estate agency and property services provider in the UK. With a network of over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services, including new homes, mortgage services, surveying, conveyancing, and more!
Connells Group UK
is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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