System Implementation Specialist Ideal Profile
Candidates will be the first line of IT support contact, which means they will provide technical support by troubleshooting all IT systems for the clients - on board and office employees.
System Implementation Specialist Key Responsibilities
- Administration and set fundamental settings on Office 365 (Exchange, Azure, Sharepoint)
- Password resets (which include walking users through changing their passwords if needed)
- Installing and setting up different software. (Kernel, and other apps on IPad's)
- Documentation is important, so one important task is maintaining documentation, not only for support purposes, but for learning purposes.
- Following the joiner / leaver process of employees in conjunction with other departments such as HR.
- Support IT backup and investigation procedures including recovery and event logs.
- Configuring IT assets such as laptops and tablets
- Candidate may be involved in adapting or creating procedures bases on his or her experience with users.
- Escalation of issues to the manager
- Troubleshoot TPEs payment devices used at the bars
- Our knowledge grows only by sharing, so you will learn a lot.
- Maintain inventory and tools used for this purpose
Other Preferable Skills: Back or front-end use / knowledge of the tools below will be considered of added value:
- Monitoring tools such as Zabbix or GLPI
- DMS tools such as Box and Sharepoint
- MDM tools such as Airwatch / Intune
- Remote desktop tools such as Teamviewer / Ninja
- ITSM tools such as Jira, Servicenow
- Airwatch / WorkspaceOne Console - iPad Fleet Management
- Trello - Project Management
- AD tools - Azure, Microsoft Office 365 Admin portal
In addition, we will consider the below as a bonus:
- Some business and operational foundation / experience
- Able to travel freely across the EU
Personal Qualities:
- Great interpersonal skills
- Team player
- Resilient
- Perseverant
- Consistent
- Rigorous
- Problem-solving and technical orientated
- Customer care approach
- Proactive
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