Administration Assistant
The Role: Junior Administration Assistant
We have a fabulous opportunity for someone who has recently completed their Secondary School or College education looking to start their career within the insurance industry. There will be a particular enthesis on property and construction.
Responsibilities:
- To provide support to colleagues to ensure we exceed the Company's expectations on renewal retention:
- Provide support to Account Executives (AE) and Senior Account Handler (SAH), in both the renewal / new business process. Work will include but not limited to; engagement with insurers in chasing terms, producing risk submissions for insurers, chasing up clients for risk information, requesting claims experience from insurers and/or loss adjusters, liaising with insurers regarding mid-term policy amendments, following up on outstanding client invoices, assisting with account queries, efficient management of specific risk information files to ensure underwriters can pin-point any technical information they need to complete underwriting of the a risk.
- Carry out PIB Due Diligence and Sanction Check process.
- Adhere to company broking standards
- To demonstrate the right behaviours both in the presence of clients, insurers and colleagues.
- To take ownership and responsibility for the allocated renewals under £5,000 premium.
- To provide general administrative support to colleagues, including credit control, Acturis updates and ensure PIB's Quality Assurance and due diligence measures are all met:
- Maintain client records on Acturis (insurance computer system)
- Emails to Clients and Insurers stored into Electronic File
- Maintain PIB Quality Assurance procedures in relation to evidence of cover, contract certainty and treating customer fairly.
- Invoicing
- To work in partnership with our claims handling team, providing any specific information they require to report and/or manage a claim with insurers and loss adjusters.
- Diary and chase our claims team to ensure a timely service is being demonstrated
- Keep the Account Executive informed of large notifications and any trends.
- Ensure efficient office management and general housekeeping:
- Writing & Dispatching routine letters/emails
- Answering general telephone queries
- Photocopying and scanning documents
- Opening post
- Attending any relevant functions/seminars where applicable. This also forms part of your continuous professional assessment.
Further information
As well as a competitive salary we offer the following benefits -
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
REF-215 863