A leading global tech-based financial solutions company are looking for dynamic and detail-oriented Sales Support Representative to be the go-to person for troubleshooting support.
Supporting the sales agents, you will play a crucial role in enhancing productivity and driving performance. You will be responsible for managing projects that improve sales processes, supporting the lead pass from marketing to sales, and providing insightful reporting to sales managers.
Key Responsibilities:
Serve as the primary troubleshooting resource for a team of sales agents using Salesforce, Amazon Connect, and related sales reporting tools.
Drive projects aimed at improving sales agent productivity, focusing on both medium-term goals and immediate gains.
Support the lead pass process from marketing to sales within agreed SLAs.
Deliver daily, weekly, and monthly insight reports to sales managers to drive channel performance.
Collaborate with key enabling partners to enhance the sales agent experience with tools like Salesforce.
Required Skills:
Communication: Effectively manage projects while providing clear and concise updates to key stakeholders.
Data Acumen: Connect disparate data sets to identify patterns and root causes.
Insight Communication: Present insights in a way that influences understanding and decision-making.
Project Management: Drive short-term projects with a clear plan and proactively identify risks.
Standardisation: Execute current processes and look for ways to increase operational efficiency and effectiveness.
Prioritisation: Identify and drive opportunities with the most immediate benefit, while also recognising future opportunities.
Relationship Building: Develop strong relationships with team members and key internal stakeholders.
Domain Expertise: Build a deep understanding of sales workflow principles and processes to provide frontline agent support.
Technical Skills:
Previous experience supporting sales teams using Salesforce.
Intermediate Excel skills, including data manipulation and presentation.
Experience with Alteryx, Eloqua, Adobe eSign, prospecting tools (LinkedIn Sales Navigator, Cognism), sales cadence tools (HVS, SalesLoft), and BI tools (Qlik, Tableau) is a plus.
Education and Experience:
Minimum of 5 years of experience with Salesforce.
Proficient in Excel and capable of building comprehensive reports (Google Sheets experience is also valuable).
Proven ability to liaise with marketing and various teams to build a strong internal network.
Excellent communication skills and the ability to work independently.
Tech-savvy with experience in startup tech companies.
Curious, creative, and confident in querying and analyzing data.
Join the Team:
If you are passionate about sales support and possess the skills and experience outlined above, we encourage you to apply. Join this leading financial software company in driving sales performance and making a significant impact on their team's productivity and success.
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.