Hybrid Customer Service Advisor | Huddersfield | Salary: £26,000 + Benefits
Our client is a successful brand who has a unique opportunity to join their team within customer services. If you're ready to make your mark in a forward-thinking company and thrive in a collaborative environment, we want to hear from you!
Responsibilities for a Customer Service Advisor (but not limited to)
- Provide exceptional online support for our existing customers, or potential customers by resolving any issues and improving the overall customer journey.
- Process returns and exchanges within SLA.
- Respond to queries on a number of channels, including email and social media, whilst meeting our high standard of service within a fast-paced working environment.
- Give weekly feedback to the team, reporting to the Customer Service Manager, raising any recurring issues so that they can be escalated accordingly.
- Communicate with other departments for a prompt resolution of customer queries.
- The candidate will be required to help in any other areas of the business as and when necessary.
- Fraud checking of orders, dealing with risk orders in a timely manner.
Customer Service Advisor Benefits:
- Hybrid working
- Free on-site parking
- Casual dress
- Positive work environment
- Paid 1 hour lunch break
Hours of Work: Full Time, Permanent - 40 hours a week with weekend availability
Customer Service Advisor Requirements:
- Customer service: 1-2 years (required)
- The ability to be adaptive and responsive to change
- High attention to detail
- Computer literate with knowledge of social media messaging
- Excellent communication skills with literacy skills to a very high standard
- Ability to provide good judgement, even in pressurised situations
- Experience of working in an e-commerce environment would be a huge advantage
- Experience of working on SaaS platforms such as Shopify and Gorgias is desired
Ready to take on the exciting adventure of being a Customer Service Advisor? If you're confident you've got what it takes, don't hesitate apply now!
BBBH31448