Location
: The designated office base is Abbey House, Abingdon. The councils operate in a truly flexible, and hybrid way where the focus is on outcomes not where you work.
Salary and grade
: £30,797 – £36,032 FTE (£18,472 - £21,619 actual per annum) Grade 4
Duration of role:
Permanent
Hours per week:
Part time, 22.2 hours (3 days)
Closing Date:
01/09/2024
About the role and what we're looking for
The post is dedicated to supporting the licensing team by providing administrative support to the licensing team leader and licensing enforcement officers. The team has responsibility for licensing and regulation of hackney carriages and private hire vehicles, drivers and operators, Licensing Act 2003, Gambling Act 2005, street trading, pavement licences and charitable collections.
Main duties and responsibilities
To undertake general and specific administrative duties aligned to the service area to include:
- assisting in the delivery of the objectives set out in the service plan
- to receive and process all licence and related applications received through the post, electronically and in person
- to prepare licences for approval by licensing officers
- to process incoming mail including cheques
- scanning and photocopying of documents
- document management in respect of the team's electronic filing systems etc
- to take payments over the telephone in respect of applications and annual fees and to ensure the correct fees and charges are levied
- to keep up to date with legislation, legislative changes and council policies relating to the processing of licensing applications
- to advise applicants and the public on all basic queries relating to licensing matters
- to maintain licensing records using the licensing databases ensuring accuracy at all times
- to ensure the public and statutory registers are maintained
- to assist the licensing officers with the compilation of reports and collation of data as required
- to maintain confidentiality in respect of all licence applications and other related matters at all times
- to maintain a high quality service to clients and customers of the licensing team
- to conduct one to one appointments with applicants as required
The duties may vary from time to time without changing the nature of the post or the level of responsibility and the post holder may also be required to carry out any other duties appropriate to the grading of the post.
The duties may vary from time to time without changing the nature of the post or the level of responsibility and the post holder may also be required to carry out any other duties appropriate to the grading of the post.
About you
Your essential skills, knowledge and experience
- 2 years' experience in administration
- competent user of Microsoft Office, e.g. Word, Excel
- ability to learn and use bespoke IT systems
- excellent interpersonal and communication skills
- ability to work under pressure and to tight deadlines
- attention to detail
- confidence dealing with difficult conversations
- able to effectively prioritise workload
- proven team working skills
- keen to work to quality standards and to achieve team performance targets
- political awareness and the ability to escalate issues to senior managers to enable them to inform elected members
Your essential qualifications
- 5 GCSEs grades A-C or equivalent level of qualification
If you have the following experience or qualifications – it's a bonus
- Experience in Licensing within Local Government
About us
Our vision and values are important to the councils, and we expect you to support them and embed them in the way we work.
The benefits we offer
- A basic 25 day annual leave per annum, rising to 30 days after five years. You also have all the bank holidays to look forward to and time off between Christmas and New Year.
- Flexible working and annualised hours – a flexible approach to work that our employees love!
- Salary pay awards – most jobs give scope for a pay increase after six months or the following April (depending on your start date) and we also review salaries each April.
- A generous career average pension scheme which includes life insurance of three times your salary
- The opportunity to purchase a bike through Cyclescheme (cheaper than directly through a store) so that you can cycle to work!
- Various schemes to keep you healthy (reduced gym membership, free swims, free eye tests for DSE users and more)
- We give you two days per year to volunteer within the local community.
- A range of resources, support, and activities to help you maintain your wellbeing including a monthly wellbeing hour in addition to annualised hours (the ability to work flexibly as long as, over the course of the year, you complete your contracted hours) and annual leave.
We look forward to hearing from you.
You may also have experience in the following: Team Administrator, Office Administrator, Administrator, Admin Assistant, Administrative Assistant, Administration, Office Assistant, Office Admin, license support, Project support officer etc
REF-216 069