Team Leader
Job Purpose:
The purpose of this role is to effectively manage and develop the team on a day-to-day basis providing support to IBA Manager in delivering key performance indicators and an outstanding service to our clients and other stakeholders.
This role is instrumental in protecting our clients' money under the CASS 5 rules whilst providing an efficient and compliant service to our stakeholders.
This role profile is applicable to the following areas:
- Cash allocation
- Bank reconciliation
- Insurer & Bordereaux Reconciliation
- Client, Insurer & Introducer Payments
- Client & Insurer Money Calculations
Key Stakeholders:
- IBA Team members
- IBA Management Team
- Business Colleagues including Account Executives & Handlers
- Management Accounts & Finance Business Partners
- Internal & External Auditors
- Clients
- Third parties including Insurers, Underwriters, Brokers, Finance Providers & Banking Partners
Responsibilities:
- Management of own and team workload effectively prioritising to exceed targets and meet quality standards and departmental objectives
- Meet regularly with team members to discuss performance and provide input into the annual performance review cycle
- Monitor quality standards within the team taking appropriate action to ensure expected standards are met
- Build and maintain excellent professional relationships with internal & external stakeholders
- Support and coach other members of the IBA team to achieve departmental objectives
- Identify developmental needs and provide coaching to members of the IBA team ensuring all team members complete mandatory training as required
- Support team members to investigate and resolve queries in a timely and accurate manner
- Comply and assist with the development of Group and departmental policies & procedures
- Identify, record and investigate root causes of breaches of company policy & CASS rules
- Participate in ad hoc tasks and projects as required
- Anticipate issues and allocate resources to deliver continuous improvement & lean solutions
- Actively identify and pursue opportunities for self-development and complete all mandatory training in required timeframe
- Support audit and other information requests as required
- Act as a role model by meeting the expected behaviour standards for the role
Experience:
- GCSE Mathematics & English at Grade 4 or above (or equivalent)
- AAT Accountancy qualification or CII Certificate would be desirable
- A minimum of 4 years' experience working in a financial services environment
- Experience of providing coaching and mentoring to others
- Extensive knowledge of the insurance industry and insurer accounting
- Ability to influence team members, peers & stakeholders to achieve desires outcomes
- Ability to delegate effectively
- Excellent attention to detail and accuracy
- Proficient in using MS Office including Excel & Word
- Excellent communication and interpersonal skills
- Proven ability to manage conflicting responsibilities to achieve targets
- Working knowledge of IBA accounting systems would be desirable
Further information
As well as a competitive salary we offer the following benefits -
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Enhanced maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- If supporting the local community, engaging with charities and having the opportunity to ‘give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
- We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
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