We are looking for a proactive, client-focussed person , with experience of supporting account relationships and stakeholders to join our growing business. You will be a key stakeholder with selected employer partners and support the Partnership Consultant with the development and delivery of strategic partnership plans. You will be accountable for collaborating with both internal and external teams to coordinate activity across your partnerships to ensure objectives are met to deliver high levels of customer satisfaction and meet revenue targets
What will you be doing?
- Develop and maintain trusted relationships with key stakeholders to ensure high levels of customer satisfaction.
- Where required, take the lead for specific employer partners as directed by the Partnership Consultant.
- Build relationships with and work collaboratively across internal teams to ensure timely and successful delivery of products according to partner needs and objectives, leading to high levels of customer sat-isfaction.
- Manage campaigns in line with partnership objectives to ensure projects and initiatives are completed on time.
- Manage a diverse range of partner facing activity to generate leads in line with partner needs, revenue targets, strategic and growth plans.
- Support Partnership Consultant by identifying opportunities and aiding development of the strategic account plan
- Responsible for resolving issues to support learners to successfully complete their apprenticeship.
- Liaise with the marketing team to ensure client literature, collateral and campaigns are bespoke to Partner needs.
- Forecast and track key account metrics (e.g. quarterly profiles and annual forecasts), analyse and re-view performance, spot trends in growth or decline and identify solutions to drive success
- Lead on the delivery of monthly reports in line with partner needs and support the Partnership Con-sultant to generate key information and analysis.
What will you bring to the role?
- Demonstrated ability to understand customer business goals and how to implement solutions to help achieve them
- Experience of working in a customer focused environment to deliver high levels of customer satisfaction
- Familiarity of working in a high demand environment delivering to targets and tight deadlines
- A high level of confidence with technology such as Microsoft Office, CRM and video conferencing platforms
- Ability to generate reports and carry out basic analysis on information
- Excellent communication, presenting and listening skills
- Strong project management skills
Giving back to you – our Group Benefits
- 25 days' holiday rising with service and your birthday off.
- Holiday purchase scheme for those life changing trips and moments.
- Long service reward and recognition
- Enhanced Pension
- Group Life Assurance – 3 x Annual salary
- Unlimited access to six Smart Health services including a 24/7 virtual GP
- Health Cash Plan
- Access to curated wellbeing content and our Employee Assistance Programme
- Perkbox
- To support your work/life balance we give you the opportunity of flexibility within our core working hours (9.00 – 5.30).
- Enhanced sick pay
- Enhanced Maternity/Shared Parental and Adoption packages leave
- A reward programme and recognition programme and annual awards event
Who are Lifetime Training?
Lifetime Training is part of the Lifetime Training Group. As a Group we are passionate about learning and creating life changing opportunities for our learners. We are made up of four unique businesses, two of which focus on apprentice training across a range of professions, one that focusses on awarding qualifications, and one which develops the awarding software.
We are at the forefront of innovative training and awarding and as a larger group network we can offer a broad range of development opportunities, great benefits and a people focussed reward and recognition offering
At Lifetime Training Group, we are committed to broadening the diversity of our workforce and creating a sense of belonging for all. In this way we will better represent our learners and partners to greater understand and fulfil their needs.
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