SF Recruitment have partnered with an organisation in Halesowen who are looking to recruit an experienced sales professional on a permanent basis.
Salary: £26k plus bonus
Hours: Monday to Friday 9am-5pm, 30 minute lunch break
Sales Overview - to increase revenue, growth and market share by developing and implementing sales strategies
Develops and implements sales initiatives to sell specific products or product lines
Presents sales reports (budges / forecasts etc) and compiles relevant monthly summary reports
Builds, maintains and monitors relationships with the Company's key accounts, communicating with them regularly including visits
Develops a plan for customer development in terms of timeline, targets and monthly achievements
Develops overseas distribution networks
Develops Company exhibition plan
Monitors and evaluates data to identify trends and implements relevant initiatives
Liaises with other team members to keep abreast of marketing initiatives and new product development
Manages a team of dedicated Sales / Customer Service Administrators, and Human Resources & Customer Care Administrator to ensure they adhere to and comply with Company policies and procedures related to Sales and Customer Service
Monitors and reviews customer contact (calls, messages etc) to ensure a quality performance and ensures that all communications are accurate and concise
Ensures SLA's are achieved by all
Deal with any escalated customer matters in conjunction with the MD and report weekly to the Managing Director
Engages with customers to obtain customer feedback to ensure satisfaction and loyalty
Updates team members regarding new products, services, policies and procedures
Ensures continuous improvement throughout and trains and motivates team members
Assists with employee relations in terms of recruitment, staff rotas, performance, welfare, communication, involvement, probation, induction, performance reviews and dispute resolution in conjunction with the Human Resources team
Health, safety and environmental management within area of responsibility
To develop employees within all areas of responsibility in line with objectives / KPI's
Completion of all necessary documentation on time and in full