Company Profile:
- A leading distributor of closures and containers (plastic and glass) to food and none food sectors. They are now looking for an Assistant Quality Manager to join their team paying up to £35,000 pa depending on experience.
Title:
- Assistant Quality Manager
Skills & Experience of the Assistant Quality Manager:
- Completed apprenticeship in the commercial with an emphasis on QA
- Preferably professional experience, relating to the distribution of primary packaging made of glass, plastic or metal
- Competent handling of internal customers and suppliers
- NVQ (Level 3 or 4)
Role and Responsibilities of the Assistant Quality Manager:
- Analyzing and assessing customer complaints.
- Coordinating and conducting root cause analyses.
- Keeping all involved parties informed about the status complaints.
- Communication and negotiation with suppliers about complaint status and preventative actions
- Creating and maintaining complaint reports.
- Analyzing complaint data to identify trends and systemic issues.
- Regular reporting to management on the status and development of complaint handling.
- Collaborating closely with the technical support team to resolve technical issues.
- Supporting the implementation and follow-up of these measures.
- Support in answering documentation requests from customers
- Supporting internal and external audits in quality management.
Salary:
- Up to £35,000 depending on experience
If you feel you have the right skill set and attributes for this role and that it's the challenge you are looking for then please contact us on a confidential basis.