This role is for a dedicated Customer Service Advisor in the FMCG industry who is passionate about delivering outstanding customer service.
Client Details
Our client is a leading player in the FMCG sector, with an employee count exceeding 2000 individuals. They are well-established with a market presence in multiple countries, ensuring a diverse and inclusive work environment.
Description
The key responsibilities for a Customer Service Advisor
- Provide excellent customer service to all clients and customers.
- Handle customer inquiries via phone, email, and face-to-face.
- Resolve customer complaints in a timely and professional manner.
- Assist in the development of customer service standards, policies, and procedures.
- Work collaboratively with the customer service team to meet and exceed customer satisfaction.
- Participate in customer service training and development programs.
- Monitor and report on customer feedback to improve customer experience.
- Support the customer service department in achieving its goals and objectives.
Profile
A successful Customer Service Advisor should have:
- A strong background in customer service, preferably within the FMCG industry.
- Excellent communication and interpersonal skills.
- Proficiency in using customer service software and CRM systems.
- A good understanding of customer service practices and principles.
- Strong problem-solving abilities and a customer-focused approach.
- A good standard of education, preferably with relevant qualifications in customer service or business.
Job Offer
- A competitive salary
- A supportive and inclusive work culture.
- Opportunities for professional development and growth within the company.
- Comprehensive benefits package.
- A conveniently located workplace in Lewes.
If you are passionate about customer service and want to be a part of a diverse and inclusive team in Lewes, we would love to hear from you.