We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.
As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.
We are looking for a Lettings Advisor (part-time) to join the Lettings team. You will be the first point of contact for any customer requesting advice and assistance in relation to rehousing requirements or housing options.
Requirements
Requirements
Outline of Key responsibilities for the Lettings Advisor
- To provide advice to customers on a range of housing options.
- To focus on signposting to external agencies such as housing needs and support organisations.
- Dealing with enquiries regarding available properties, registering and updating applications.
- Providing advice and appropriate guidance to customers circumstances, administration of CBL platforms and advertising of void properties.
- To work closely with Neighbourhood and Supported Housing Teams.
- To maintain the housing register in accordance with procedures as required.
- To provide excellent customer service in respect of lettings enquiries and housing options advice.
- To have a good all round knowledge of the Association's lettings policies and procedures and be able to handle a wide range of queries and issues with confidence.
- To take responsibility for managing own workload whilst ensuring customers' needs take priority.
We are looking for someone who has...
- Relevant experience of working in Housing Management and/or Lettings Industry
- Proven experience of customer service focused work in either a face-to-face or telephone environment.
- Proven ability to work as part of a team and support colleagues, taking initiative and demonstrating self-motivation to achieve results.
- Someone who is Self-motivated and Resilient.
Benefits
In return, we are offering the successful candidate in the Lettings Advisor role...
- Salary of £23,997 per annum - Band 4 (pro-rated)
- Annual pay scale increase
- 27 days holiday (rising to 32 over 5 years' service) + bank holidays
- Hybrid working, 3 days a month in the office.
- A flexible working environment, with a range of family friendly policies
- You will be working 18.5 hours per week, Wednesday - Friday. Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
- Wide range of technical, professional, and personal development training opportunities
- Attractive pension scheme
- Health and wellbeing benefits including access to GPs
- A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
- We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
- To view the full range of our award winning benefits click on the Employee Benefits Link
THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!
Please ensure you fully answer the questions on the application form.