**Technical Support Analyst - Web Applications (Fully Remote)
**The Company: Specialist technology provider, providing Real Time solutions for transport management, utilising leading-edge technology, connecting people while reducing the harm done to the climate, delivering technology into complex operations to improve their performance and fuel efficiency.
**The Opportunity: As the Web/ Technical Application Support specialist, providing remote support, maintain & monitoring solutions for the company environment and customer applications. This will be classed as working up to 2nd line, escalating/ handing over to the internal DevOps and Development teams, if required. Duties will include:
- Work within specified service level agreements and advise on implementation of new technologies.
- Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests.
- Good documentation of issues, requests, and solutions within the ITSM system.
- Contribute/ maintain the internal knowledge base & Identify process improvements.
This is a fully remote, home-based role (may require occasional visits at client premises for site- based activities in an office nearest to you (Derby, Milton Keynes, or London) . The role will be working a 6am to 6pm shift, operating on a "4 on, 4 off" basis, as the team provides 24/7, year-round coverage for their clients. Each working period consists of four shifts of 12 hours, followed by a break of four shifts.
**Technical skills & experience for the Web / Technical Support Analyst - Web Applications role:
- Minimum 5 Years commercial experience in Technical/ Web Applications support:
- Experience in supporting Web Applications,Linux/Windows: system and network configuration, software installation, troubleshooting, bash scripting, with the ability to analyse system logs.
- Knowledge in networking: standard internet protocols and ports, network monitoring and analysis tools, configuration of network devices (switches, routers, firewalls).
- Support on-premise,cloud and hybrid infrastructure environments.
- Experience/ knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow.
- Familiarity with DevOps and Agile methodologies
- Experience of using SQL (Queries, Tables etc).
- Previous experience of working in ITIL environments (Qualifications are a bonus).
- Working in low volume / high importance support role.
The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you in either Derby, Milton Keynes or London), with a base salary range of £35-£45K, depending on experience and a great benefits package including: 25 days holidays rising to 27 days per annum after 3 years, Pension plan, Private healthcare, Group Life Assurance, Income Protection cover, Free eye tests and flu vaccine vouchers for all staff, Cycle to Work scheme for bikes, Interest-free rail season ticket loan.
Please apply now for a comprehensive specification on the position: Web / Technical Support Analyst - Web Applications role.