This role will work across the whole of the Digital Housing portfolio, supporting activity across core IT and technology, customer and digital, and our Smart City ambitions to make Westminster a world class City for All.
This will require a proactive and relentless focus on delivery Working as part of a multidisciplinary team, take responsibility for all analysis undertaken throughout the product lifecycle. Build analysis and research plans; work with other to refine them; act on research and data gathered; make recommendations for product iteration
- Use data to ensure services are accessible, intuitive and simple. Build and execute research and data gathering plans to help understand user need, including digital inclusion. Build analytics packages to constantly track performance
- Undertake research with end users, including internal users
- Build and execute backlogs of work throughout the product lifecycle, working across your team to translate user need into user stories
- Visualise service journeys in a variety of tools; map current and future processes, to quantify steps and pain points, and prioritise development as well as agree product scope
- Lead investigations into service gaps and friction, and make recommendations for service improvement
- Engage with service areas across the organisation to help them understand agile ways of working as well as the business analyst's skill set, and to help them articulate the possibilities in their area for digital transformation
- Take responsibility for writing user stories; define success measures and definitions of done; work with other team members to move stories through a backlog; contribute to product vision and the scope of MVPs and value release
- Find opportunities to gather data to understand problems more deeply. Work across channels to make sure that assisted digital needs are well catered for and journeys are smooth. Engage in meaningful interactions and relationships with users
- Use agile methodology and apply an agile mindset to all aspects of your work. Create a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery
- Create processes, scenarios and maps to help test new and redesigned services
- Demonstrate an understanding of modern technology and data platforms, including the range of available technology choices. Make informed decisions based on evidenced user need and value for money
- Leading business analysis for new products and services, working in the open with the user at the centre of all you do, in multidisciplinary teams
- Acting as an ambassador for strong business analysis skills as key to digital transformation
- Work with service lines to help them understand, map and articulate their transformation objectives
- Translate information and evidence into user stories and backlog items, helping services prioritise development and improvements * Ability to apply Agile/Waterfall methodologies to deliver agreed outcomes
- Can you provide an overview of your relevant experience as a business analyst?
- How do you approach understanding and documenting business processes?
- How do you handle and analyse data to derive meaningful insights for business decisions?
- How do you communicate findings and recommendations to both technical and non-technical stakeholders?
- What tools or software do you commonly use for requirements gathering and analysis?
If you are interested in this role please send your updated CV in the first instance.