Get Set to be part of a winning team
At Get Set UK, our goal is to keep our team happy, motivated, and performing at their best. We want to be known for providing great people services, developing our teams and being a fantastic place to work.
As we grow, we are looking for our next Business Manager to join the team.
As a Business Manager, you will embody a a people-focused management style that ensures high levels of engagement and low attrition rates amongst your team. By creating an inclusive and friendly working environment, you will prioritise employee career progression and development. Your leadership will drive performance, compliance, and day-to-day activities, all while actively supporting frontline duties and aligning with our strategic vision. By driving high performance and supporting individuals on their employment journey, you will help people make positive steps forward in their lives. Your efforts in building partnerships and empowering customers will transform lives, fostering a more inclusive and supportive community. Through your leadership, you will contribute to a mission that extends beyond office walls, making a difference in people's lives and shaping a brighter future for all.
We believe in potential. Work with us and play a pivotal role in helping individuals discover and reach their full potential, whilst reaching yours.
Your Impact:
- Operational Leadership: Drive the operational team to achieve sustained high performance and quality delivery in accordance with Get Set UK contracts, business priorities, and organisational culture and values.
- Role Model: Be a role model for team members and inspire them to strive for success, ensuring revenue and performance targets are met.
- Partnership Building: Foster strong regional partnerships with external stakeholders and the broader business community.
- Learning & Development: Motivate team members to develop industry-specific knowledge and skills.
- Customer Empowerment: Support customers on their employment journey, boosting their confidence and trust in Get Set UK.
- KPI Achievement: Demonstrate expertise in achieving contractual KPIs from attracting customers to securing lasting outcomes.
- Service Delivery: Deliver activities in line with the prime provider's service delivery model and Get Set UK's internal model.
- Business Development: Collaborate with Employment Relation Managers to uncover strategic business development opportunities.
- Reporting Excellence: Generate and deliver monthly management reports to the Operations Manager, Director, and Prime Providers.
- Team Meetings: Lead daily team meetings, ensuring priorities are communicated and accountability is maintained.
- Continuous Improvement: Conduct formal and informal observations, implementing SMART action plans to elevate delivery standards.
- Skills Gap Analysis: Conduct skills gap analysis and develop dynamic development plans for team members.
- Performance Management: Conduct monthly one-on-one meetings and caseload reviews to drive team growth and customer progression.
- Third-Party Collaboration: Collaborate with third-party providers and Jobcentre Plus leads to ensure seamless access to specialized services.
- Compliance: Work with the Quality and Compliance team to implement best practices and enhance compliance.
- File Checks: Conduct thorough file checks to ensure compliance with prime provider criteria and internal standards.
- Customer Feedback: Provide empathetic and quality feedback to customers, preparing them for the dynamic work environment.
Who We Seek:
- Experienced: Proven experience in a similar role, preferably with the welfare-to-work or similar sectors.
- Education: Relevant qualifications in business management, social work, or a related field.
- Skills: Strong communication, organisational, and problem solving skills.
- Knowledge: Understanding of the challenges faced by individuals seeking employment and the resources available to support them.
- Technology: Proficient with data management systems and modern communication tools.
- Leadership: Experience in leading small to medium-sized teams and achieving both hard and soft KPIs.
- Commercial Growth: Track record of success in growing business portfolios and establishing new partnerships.
- People Focused: Demonstrates a management style that ensures high performance and low attrition rates.
- Inclusive Leader: Creates a friendly working environment prioritising employee career progression and development.
- Passionate & Driven: Leads with passion, driving team performance, compliance, and daily operations.
- Empathetic & Supportive: Supports customers on their employment journey, building their confidence and trust.
- Strategic Thinker: Ability to analyse problems, propose solutions, and drive commercial growth.
- Results-Oriented: Track record of surpassing demanding targets in welfare-to-work or similar industries.
- Integrity: Demonstrates professional integrity in all actions and decisions.
You Share Our Values:
- Be Ambitious: Show determination and innovation in your approach.
- Be Inspiring: Inspire responsibility through your daily actions.
- Be Proud: Take pride in your daily achievements and want to support your local community.
- Be Considerate: Collaborate well in an inclusive environment.
- Own It: Own your attitude, motivation, and actions.
Our Promise to You:
We're here to support you as much as you support our clients. Our mission is clear:...