Are you passionate about providing excellent customer service? Join this small, dedicated customer service team a leading supplier in the automotive sector. This role will be varied and fast-paced, where you'll manage customer enquiries, orders, and problem-solving while supporting internal teams. As the Customer Service Advisor, you'll be at the heart of operations, delivering excellent service to customers and working closely with multiple departments to ensure smooth order processing and issue resolution. This role is a full time permanent position based on 37 hours per week Monday to Friday.
Main responsibilities for the Customer Service Advisor
- Be the first point of telephone contact for all external enquiries
- Input customer orders and provide accurate information on price, availability, and technical product details
- Support Business Development Managers by providing customer data and sales information
- Resolve customer queries regarding deliveries, orders, and technical support
- Perform administrative tasks related to returns and warranties
- Work collaboratively with sales & marketing, warehouse, credit control, to improve service and product offerings
- Provide proactive and reactive sales and marketing support for departmental managers
Skills, attributes, and characteristics of the Customer Service Advisor
- A passion for delivering excellent customer service with a positive and professional attitude
- Strong communication and relationship-building skills
- Experience in a customer service role, with the ability to work under pressure and manage time effectively
- Accurate data input skills and proficiency in Microsoft Office (Outlook, Excel, Word & Teams). SAP experience is a plus
- A strong telephone manner and the ability to handle queries efficiently
- Knowledge of motor vehicles or automotive products is an advantage, but full training will be provided
What's In it for you:
Joining a market leader, with large modern large offices. The hours are Monday - Friday 8:30 - 5pm with an early finish on Friday at 4:30 (37 hour week). The salary for the Customer Service Advisor is offered is at c£27,000 depending on experience as well as offering great facilities, free parking, 25 day holiday and company pension. You will be offered plenty of training over 6-12 months and ongoing whilst you learn the products and the business.
After training (around 6 months) the role will offer hybrid working 2 days per week.