About The Role
Team –
Member Servicing/Vitality Programme
Shift Pattern-
between Monday - Friday 08:00-19:00 Saturday 09:00-13:00 (40 hours)
Hybrid - 2 days in the Stockport office, 3 days at home
Top 3 skills needed for this role:
- Adaptability: Thrive in fast-paced, changing environments.
- Tech Savvy: Good understanding of recent technology.
- Communication: Excellent verbal and written skills.
What this role is all about:
As a Customer Service Advisor in our Member Servicing team, you'll be there to help customers with all their queries and questions. Our team gives you the opportunity to learn about all our products Vitality has to offer our customers, from being an expert in the Rewards we offer to an expert in Life insurance cover. You will be offered opportunities to train to support multi functions of our Vitality Member Servicing Team, which could include our Social Media team or technical support team.
Key Actions
- Respond to customer inquiries and complaints via Vitality's social media channels, telephony, and email in a timely and professional manner
- Provide accurate information about products and services, addressing customer needs and concerns effectively.
- Maintain a positive and empathetic attitude towards customers at all times
- Document and track customer interactions, ensuring all issues are resolved promptly
- Collaborate with other departments to resolve complex customer issues
- Stay updated on product knowledge and company policies to provide accurate information to customers
- Identify and escalate priority issues to the appropriate team members
- Participate in training sessions to improve service skills and product knowledge.
- Listen well, communicate clearly, and provide customers with a friendly, helpful service
- Share knowledge and play your part in meeting team targets
- Handle technical-based elements of the role, providing technical support and troubleshooting for our members as needed
What do you need to thrive?
- Previous experience working within a Customer Service or Administration role
- Enjoy fast-paced environments where processes change frequently so as a business we stay ahead
- Strong attention to detail is essential
- The ability to actively listen and question around our members' needs to effectively find solutions in a timely manner
- A good understanding of recent technology to help provide technical support for our members
- Excellent verbal and written communication skills
- Time management – working effectively towards targets
- Passionate about delivering the highest level of customer service to our members
- Adaptable, independent, and positive towards change
So, what's in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
About The Company
We're really excited to announce that we have recently been awarded
"Top 10 Best Places To Work"
in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people – and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Ready to find out if we're the right fit for you? We can't wait.
Diversity & Inclusion
We're committed to diversity and inclusion because it's good for our employees, for our business, and for society. To learn more please visit our Careers page.
Vitality's approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.