Description
Job Opportunity: Sales Support Administrator/Customer Service
Location: Holmewood Business Park , Chesterfield, S42 5US
Department: Customer Happiness Team
Benefits: £30,000 - £35,000 per annum depending on experience + excellent benefits including lunch allowance, profit share scheme, free parking, team events and newly refurbished offices
Are you a customer service superstar looking to make a real impact in a dynamic and fast-paced environment? A leading supplier of high-quality hardware is on the lookout for a talented Customer Happiness & Sales Support Hero to join their team at their Holmewood Head Office in Chesterfield. Easily accessed from Junction 29 M1.
The Role: Customer Happiness & Sales Support Hero
In this role, you'll be the first point of contact for customers, ensuring they receive top-notch service and support. Working in the Customer Happiness Team (CHT) and Sales Team, you'll play a key part in achieving the company's sales and profit targets. This is a fantastic opportunity to build strong relationships with customers and contribute to a dynamic and thriving growing business.
Key Responsibilities
- First Line Support: Act as the welcoming voice for all customer inquiries, offering prompt and effective solutions.
- Web Platform Account Management: Support customers in managing their online accounts, ensuring a smooth and seamless experience.
- Order Processing: Handle customer orders with precision, ensuring they are processed accurately and efficiently.
- Live Chat Support: Manage customer queries through live chat, providing immediate assistance and maintaining a high standard of service.
Key Performance Measures
- NPS Feedback Score: Maintain and improve Net Promoter Scores, driving customer satisfaction.
- Sales Activity Points: Support the Sales Team by contributing to sales activities, helping to reach the company's ambitious goals.
- Sales Revenue: Play an integral role in achieving the annual sales and profit objectives.
Requirements
What We're Looking For
- A passion for delivering exceptional customer service.
- Excellent communication skills, both verbal and written.
- A proactive, solution-oriented mindset with the ability to work independently and as part of a team.
- Previous experience in a customer-facing role is advantageous, but not essential. We welcome individuals who are eager to learn and grow.
Why Apply?
- Impact: Your contributions will directly affect customer satisfaction and the company's overall success.
- Collaboration: Join a supportive and dynamic team focused on continuous improvement.
- Development: Take advantage of opportunities for personal and professional growth within the business.
Benefits
- Salary: £30,000 - £35,000 per annum depending on experience
- Lunch allowance
- Profit share scheme
- Free parking
- Team events
- Newly refurbished offices
Additional Information
- Flexibility may be required, including occasional work beyond contracted hours, to meet customer needs and business demands.
If you're ready to take on this exciting role and make a real difference, apply today to become the next Customer Happiness & Sales Support Hero!