Your Company:
NET Recruit are delighted to be supporting a manufacturing business who are seeking a Customer Service Manager to join their team operating in the Bournemouth area. The company provide excellent solutions to their clients, across a number of niches including aerospace, automotive and industrial, among others. Due to recent success, they are investing in their future, expanding many of their internal teams and reaching a wider customer base, meaning that they require a strong support mechanism in place to provide exceptional support to their clients.
This role is of paramount importance to the business, supporting customers with queries and issues to find positive resolutions, strengthen relationships and build a strong returning customer base. The position holder will be expected to be able to lead the team from the beginning and be able to bring a wealth of experience and knowledge to the team in order to lead and develop the team to meet ongoing business needs.
Your Roles and Responsibilities:
- Managing a team of up to 12 customer service professionals to ensure that work is distributed fairly and that the team is aligned with business goals
- Acting as the point of contact for any issues that are escalated, working proactively and sympathetically to find a resolution that supports both customer and business interests
- Building strong working relationships with customers
- Liaising with internal managers as it is needed, to ensure that business offerings are in line with customer demands
- Deciphering new processes when needed to optimise both customer journeys and the teams' work output
- Identifying opportunities for continuous improvement in the team
What you will need to Apply:
The ideal candidate for this role will be established Customer Services Managers/Team Leaders, with a wealth of experience and be able to hit the ground running and support the team from day one. Applicants must be confident and a strong communicator, with a positive and proactive demeanour and a head for problem solving. Experience working in the manufacturing or engineering sectors is also required to be considered for this role.
What you will get in Return:
For the successful candidate the company are offering a starting salary of up to £60,000 which will be dependent on previous experience that can be brought to this role. Additionally, they are providing a strong supporting package which will include a generous holiday allowance, market rate pension contribution, an attractive bonus of 10%, and additional benefits including incentive schemes and work related 'perks'.
While in this position, you will also have access to excellent market leading training to further your knowledge, which will help you to not only succeed within the role but also develop further.
If this excellent opportunity interests you, then please don't hesitate to apply today!