Head of IT Services

Head of IT Services required to nurture existing teams and drive service improvements and supplier relationships in a heavily outsourced environment.

Client Details

Our client is an iconic brand providing a range of financial and consumer services. Key sites in the West Midlands, North & South West UK.

Description

Define and deliver Service excellence, mitigating risk, reducing cost and improving supplier relations
Develop and implement IT services strategies that align with the company's business objectives.
Ensure the delivery of high-quality IT services, improving efficiency, communication and customer satisfaction.
Manage IT budgets and resources effectively.
Lead and mentor the IT Services & Operations team, fostering a culture of continuous improvement.
Coordinate with various departments to ensure IT systems are supporting business operations.
Ensure compliance with relevant IT regulations and standards.
Manage IT risk and oversee disaster recovery planning.
West Midlands based.

Profile

A successful Head of IT Services should have:

Proven experience in leading IT Services in a regulated or equivalent risk- sensitive industry
Essential that the Head of IT Services has supported contact centres
Track record of driving service and cost improvements in a highly outsourced environment
Must also have worked in a fast paced organisation and able to balance risk and delivering at pace
Willing and able to be hands on in if required in a P1, therefore a technical grounding in career history is essential
Keen interest and focus on risk management - both assessment and reporting
Strong leadership skills with the ability to motivate and develop teams.
Excellent communication skills, take a proactive approach with all levels of the organisational hierarchy
Main hub is in the West Midlands, must be willing to site visit in North West & South West UK

Job Offer

Posted by Michael Page Technology.