We are thrilled to be working with a well-established company in the Luton area who are steeped in history and operate in a thriving industry. Due to upcoming changes in their team, they are looking for a new Customer Service Advisor who will have the opportunity in time to move into a Supervisory role.
Our client have longevity at the core of its business, with the majority of the staff having been there for a considerable number of years. This role would suit a candidate who is looking for a company where they can secure their long-term future.
The role will see the successful candidate responsible for resolving incoming queries from Customers either by phone or email in relation to a number of different areas including order discrepancies and invoice queries.
The ideal candidate will be someone who is confident on the phones dealing with a wide range of Customer expectations, they will ideally have excellent interpersonal skills and be a highly skilled problem solver.
Job Responsibilities:
- Provide support and advise to Customers that get in touch.
- Investigate and resolve Customer queries and issues that are raised.
- Take new orders from Customers, correctly entering these into the operating system.
- Arrange for new Customers to be set up on the company database.
- Process payments and resolve any invoice queries that arise.
- Check and resolve any delivery queries with couriers and order discrepancies that arise.
Candidate Requirements:
- Demonstrate excellent interpersonal skills.
- Confident dealing with a wide range of Customer queries.
- Good listener who has a good attention to detail.
- Able to adapt communication style as appropriate.
- An Empathetic individual.
- Good problem solving skills with the ability to find a resolution and avoid conflict.
- Expert personal organisation skills and demonstrate good time management.
- A good team player, able to operate in a team environment and also work independently.
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.