Join our client's dynamic and customer-centric team as an Insurance Administrator!
Are you a multitasking pro with a passion for delivering outstanding customer service? Are you looking for an opportunity to support a team in the insurance industry? Our client is seeking a highly organised and enthusiastic Insurance Administrator to join their dedicated team.
This is a fantastic opportunity to play a crucial role in supporting the team's daily operations, providing exceptional service to customers, and ensuring the smooth running of the office environment. With a strong focus on customer satisfaction, you will be responsible for positive interactions with customers, helping them with their insurance needs, and ensuring they have a delightful experience.
Please find all the details below:
Job title: Insurance Administrator
Location: Ashford, Kent. Your own transport is required for very occasional holiday/sickness cover in Dover and Tenterden.
Salary: £22,500
Hybrid: 12 days working from home per year, subject to Manager agreement, ensuring the offices can remain open for customers.
Hours: Monday - Friday, 09.00 - 17.00.
Exceptional Benefits:
- A supportive and friendly working environment
- 26 days annual leave plus bank holidays
- Birthday day off in addition to annual leave
- Option to buy/sell 5 days holiday per year
- Health Cash Plan
- Death in Service
- Pension
- Free Parking at all of the offices
- Fortnightly fruit deliveries
- Team lunch provided once a month
- Team social events twice a year
In this role, you will:
- Answer incoming calls, directing them to the relevant team member, and greet visitors to the office, making them feel welcome.
- Support customers by booking review meetings and contacting them to address their insurance requirements effectively.
- Manage stock and order marketing and business stationary, ensuring the team has the necessary resources to excel.
- Efficiently handle incoming and outgoing post, ensuring that important correspondence is promptly processed and delivered.
- Assist the New Business and Marketing team by organising external events and maintaining social media accounts.
- Support the Agency Manager in coordinating internal events and training sessions, fostering a positive and inclusive work environment.
- Carry out credit control processes, including customer payments and processing refund requests within specified timeframes.
- Collaborate with the Administration Team, providing cover for absences or high workloads as needed.
- Consistently deliver excellent levels of customer service, meeting customers' needs, and exceeding their expectations.
Our client is looking for an individual who consistently demonstrates high values of trust and integrity, acting as a positive role model in line with their ethos. As an Insurance Administrator, you will have the opportunity to build and maintain effective working relationships within the team and with key contacts within the organisation.
To succeed in this role, you must ensure all duties are carried out in accordance with relevant legislation and regulations, as well as company compliance procedures and policies.
Next steps:
If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company.
Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*
Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).
We look forward to your application.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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