An amazing opportunity for a customer service proffesional to join a role where they will develop and maintain positive customer relations by providing support to customers and the wider company.
Client Details
The client does amazing work in reproductive health through products and services to improve clinical practices in infertility, women's health, and rare diseases.
Description
- Develop and maintain positive customer relations, by providing telephone and email support in a courteous and professional manner in accordance with performance standards.
- Responsible for handling and organising the logistical requirements of the company and customers
- Coordinate material shipping and sample collection with several couriers in a timely manner.
- Gather the required internal and external information, track cases, and troubleshoot as appropriate.
- Update any information in the technical system.
- Ensuring the accuracy and proofreading of any documentation before submitting
- Entering and updating client databases where required
- Complete other clerical tasks.
- Provide admin support to the wider team, where required.
Profile
- Good level of IT literacy (Microsoft Office, Excel).
- Strong team player with great interpersonal and communication skills.
- Customer orientation and problem-solving ability.
- Organisational skills with the ability to demonstrate strong prioritisation
- Strong telephone manner with clear and concise literacy skills
- Good command of written and spoken English.
Job Offer
- Up to 1 year of previous experience in an automated customer service environment or an equivalent background.
- An interest in the field of reproductive medicine & fertility
- High attention to detail
- Bachelors degree or equivalent