Reed Talent Solutions are working with United Utilities on the search for a Customer Advisor Advanced in Warrington.
As a Customer Advisor Advanced, you will need to provide frontline customer service activities, LCSP, mailbox management, ownership of customer and developer queries, tracking of new connections and back office administrative support for the wider team.
Why work at United Utilities in Warrington?
Be based at the stunning head office in Lingley Mere Business Park, Great Sankey, Warrington, where you'll have access to a range of fantastic facilities, including free parking, an on-site gym to keep you motivated, and a delightful restaurant and coffee shop to fuel your passion.
Unities Utilities believe in the power of diversity, and they're excited to welcome candidates from all backgrounds. The goal is to build a team that reflects the richness of the diverse customer base.
Who are United Utilities?
United Utilities, are proud to be an essential service provider to seven million customers across the North West. It is their job to bring three million households and 200,000 businesses clean, clear water and to take their waste-water away so the customers can simply get on with their day. Currently 5,000 employees are key to achieving their ambitious vision and plans and all work together to provide a great service to the customers.
Job Purpose
To provide support to customers regarding LCSP, establish flow rates, size of connection and meter requirement, provide customers with budgeting costs, create quotations for customers on SAP (SAP training provided) and generate work orders to contractors. This includes dealing with written & verbal complaints, handling payments from customers and raising sales orders/invoices, co-ordination of plot / address information with customers and Data and Knowledge Management, providing support and advice to other roles within Customer Operations, adherence to all business key performance indicators, and resolution of billing exceptions.
Knowledge and Skills
- Excellent experience in a customer facing organisation
- Ability to deal with customer queries over the phone
- Organisation skills
- Knowledge of SAP (can be trained)
- Proven administrative background
- Sound knowledge of Microsoft packages (Outlook, Word, PowerPoint, and Excel)
- Good interpersonal skills
- Good communication skills (verbal and written)
- Customer focused and service driven
- Excellent decision making and problem-solving skills
What do you need to know about the role?
- Job title: Customer Advisor Advanced
- Location: Mere Business Park, Lingley Green Avenue, Great Sankey, Lingley, WA5 3LP.
- Onsite: Full time in office
- Contract: 5 months
- Hourly pay rate: PAYE £13.60 per hour
- Shift: 37 hours per week
- Hours: 8am-4 pm / 9am-5pm / 10am-6pm (on a rotating basis)
- Start date: ASAP
If you have the experience we have detailed in this advertisement, please apply with an updated version of your CV.
We are looking forward to reviewing your application.