Sales Executive
Do you have experience working in retail?
Have you got previous sales or customer service experience??
If the answer is yes then keep reading as this could be the role for you!...
Central Guildford
£25,000 PLUS bonus scheme, Hybrid Working O.T.E, Summer hours, 25 days holiday +BH, Pension, Staff discount, Social team & SO MUCH MORE!
Start date: ASAP!
Join a growing online retailer based in Guildford, who is actively looking for an enthusiastic individual to join and become part of their success!
As a sales Executive you will be responsible for maintaining existing customer relationships, re-engaging with customers, and reaching out to potential leads!
Your exceptional communication skills and dedication to customer satisfaction will be key in ensuring a seamless sales process.
Sounds good? ..What will my Key Responsibilities be??..
Duties:
- Take and make sales calls, responding to customer tickets promptly.
- Vet new account setups for eligibility and authenticity.
- Build rapport with key customers and sectors.
- Follow call preparation guidance for outbound calls.
- Identify key decision makers and timing for purchasing.
- Support the development of customer acquisition and retention strategies.
- Proactively manage customer service escalations and customer satisfaction.
- Create accurate quotes, manage orders, and ensure high levels of satisfaction.
- Monitor outbound deliveries and take ownership of customer follow-ups.
- Maintain knowledge of sales budgets and exceed goals where possible.
- Manage the refund process, converting customers into cross-sell or upsell opportunities.
- Record client activity accurately in the CRM system.
- Stay informed about stock availability, competitors, and market trends.
- Maintain a filing system of samples and support sample loans for customers.
- Assist in trade shows and become a brand ambassador.
Skills/ Experience
- Previous retail and customer-facing experience preferred.
- Strong numeracy and Excel skills.
- Experience with CRM platforms desirable.
- Can-do attitude and ability to work as part of a team.
- Excellent organisational and time management skills.
- Passionate about the benefits of sleep and the brand.
- Accurate and thorough in all tasks.
- Willingness to travel when necessary.
If you are interested in finding out more about this exciting opportunity then get in touch today!
Please contact / to find out more!
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