- Understand the clients' business and risk transfer needs and offer solutions to fulfil those needs through the provision of ongoing service
- Understand, apply and where necessary explain the BU policies and procedures
- Establish and maintain active relationships with our clients, retail offices and (Re)Insurers
- Provide technical, industry and subject matter expertise where required
- Draw on expertise within the team and across the Group for clients as required
- Liaise with clients and build strong relationships
- Determine appropriate solutions, structure, price and placement strategies that meet the clients' needs and wishes and deliver profitable business for a range of clients
- Grow existing portfolio by identifying new, and/or existing opportunities
- Undertake full servicing of clients from pre to post placement
Business Development
- Responsibility for supporting the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients.
- Assist with the development and maintenance of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining CRM database in order to create and convert sales opportunities.
- Respond quickly and accurately to new business introductions, as well as renewal submission
- Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross-selling opportunities
- Develop and maintain knowledge of relevant products and services offered by WTW
- Networking – internally with other BUs, within the sector, and with external specialists
Placement Management
- Work closely and maintain working relationships with key Insurer contacts in the London market
- Ensure transparency of agency and other commitments made to carriers and clients
- Manage compliant processing of contracts/MRC's as per FCA and contract certainty requirements
- Assist with loading of data into the relevant WTW systems
- Check policies, market presentations and client documentation as appropriate
- Assist with and design programme and pricing structures to best meet the client's needs and wishes based on knowledge of the client, the insurance market and industry sector proposition
- Lead and deliver the end-to-end ongoing client service, adhering to standardised policies, procedures and service standards
- Ensure marketing is wide, yet tailored to the client's needs, to ensure the best outcome
Operational and Service Delivery
- Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
- Communicate effectively with clients, colleagues and markets
- Development of service plans that define the engagement and timing of engagement with the client
- Manage KPIs/SLAs to ensure targets are met
- Ensure adherence to Group policies, procedures and all regulatory requirements
- Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place
The Requirements:
- Prior experience of International Broking/Underwriting essential
- Knowledge of Property (Re)insurance
- Proven track record of delivering high levels of client service
- Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
- Ability to represent the practice and WTW with integrity and credibility
- Strong communication, negotiation and influencing skills
- Knowledge of WTW's products and services
- Experience of working with and adhering to processes and systems to support client service delivery
- Experienced knowledge of insurance markets globally in order to deal effectively with client and WTW needs
- Preferably ACII qualified or working towards the ACII qualification
- Language skills are a plus, but not a requirement
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