About The Role
Essential duties and responsibilities
- Build and nurture excellent relationships with new logo customers aligned to strategic industry verticals by understanding their needs, ensuring exceptional service and seamless customer journeys
- Identify new business opportunities across Claranet UK's full portfolio of products and services leveraging support from relevant Sales Specialists on qualified opportunities where necessary
- Develop and maintain an understanding of relevant industry verticals and market trends and use that to form a Go to Market plan, demonstrating path to achieve quota
- Utilise market trends and customer needs analysis to identify new business opportunities across a range of channels such as direct relationships, internal referrals, Alliances and marketing campaigns
- Collaborate with the Marketing team on go to market plans and activities
- Partner with the Bid Management team to progress bid activity for growth opportunities identified
- Provide regular updates to the Director of Business Development on financial forecast, performance, customer satisfaction and other KPIs.
About You
Behavioural competencies - organisational and behavioural fit.
- Flexible and creative to take considered risks
- Inquisitive and persistent, able to hunt out new business opportunity
- Learn and adapt quickly to changing situations
- Self-motivated and able to work under pressure
- Ability to travel to different sites and locations on a weekly basis
- Manages conflict and challenges in an open and constructive manner.
Critical competencies - technical fit
- You will be widely recognised as an authority by others in the organisation and external peers for the knowledge and experience you demonstrate
- Demonstrable experience developing strategies to drive growth opportunities in new logo customers
- Strong relationship management skills, with proven success delivering excellent customer experience
- Knowledge of relevant industries and market trends, with the ability to stay up-to-date on the latest developments.
About Us
About Claranet
Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.
At Claranet, we're experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We're committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.
We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.
In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.
Working for Claranet
Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean with). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access.
But what we think makes us different is 'Team Claranet,' our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee's fundraising efforts.
Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce. We are also very proud members of Tech Talent Charter, a government supported, industry-led membership group created to address the UK's tech talent shortage and diversity gap through collective action.
Position Summary
As a Strategic Business Development Manager in the Customer Success and Growth team, you will be responsible for the development of new logo customers in strategic industry verticals. You will be required to identify, nurture, close and execute growth opportunities across Claranet's full portfolio of products and services, acting as the primary point of contact for customers through all growth related conversations and activities. You will be accountable for ensuring excellent customer experience across the end to end lead to order process, coordinating inputs from other teams as required, with the overall objective of growing Claranet's strategic customer base.
Role Mission
Claranet's strategy is to grow our customer base in key strategic verticals and to ensure consistently excellent experiences across all customers. As a Strategic Business Development Manager you will play a critical role in driving both of these objectives through the execution of growth opportunities with new logo customers aligned to target industries and nurturing of these emerging relationships.
Objectives and Key Results
- Drive revenue growth across new logo customers aligned to strategic industry verticals
- Leverage multiple channels for opportunity identification
- Operate with a CX first mindset, putting customer outcomes at the heart of how you operate.