We are seeking a dedicated and enthusiastic Customer Service Front Line Representative who is fluent in Welsh. You will be a core member of the Customer Management Team. You will deliver excellent customer service and ensure all our customers have a great experience by providing front line response to a range of customer enquiries and transactions.
Duties and Responsibilities:
- Respond to all types of customer enquiries which come into the organisation, in line with agreed customer service standards and use appropriate systems to manage enquiries to an excellent standard.
- Carry out a range of transactional customer activity, for example processing permitting applications, licences etc ensuring accurate data capture and processing to relevant systems.
- Be an exemplar for excellent customer care across all our activities, ensuring the highest standards of customer service are adopted and maintained across all activities. Assist the team in improving the quality of service we provide to all our customers, by inputting to the development of new systems and processes encouraging a culture of continuous improvement.
- Work flexibly as part of the Customer Management Team and strive to develop the role, helping our organisation to become a leading provider of customer service within the public sector
Required Skills and Experience:
- Language Skills: Fluency in Welsh is essential
- Excellent customer service skills with the drive to provide a first-class service to all our customers.
- Excellent interpersonal skills enabling you to effectively and professionally communicate with all our internal and external customers.
- Knowledge of the principles when handling personal data and security policy when handling financial information.
- Experience of working within a multi-channel Customer Management Team with an understanding of various Microsoft applications including Customer Relationship Management (CRM) System