Senior Claims Handler (Repair)
We are currently recruiting for people with
claims experience
specializing in operations repair, to work on a hybrid basis in the centre of Newcastle under Lyme.
Where
: Hybrid with our Newcastle under Lyme office, ST5 (3 days office based, 2 days from home)
When
: Monday - Friday, 8am to 8pm, core hours are 9:00am to 5:30pm. Some Saturdays on a rota basis and occasionally a bank holiday.
Salary
: £22,500 - £25,000 DOE
Have you worked in insurance claims before?
Dealt with property or household claims?
Are you looking for a new job where you can progress and grow within your career?
What you will be doing
:
- Responsible for a caseload of claims, where you will run the repair journey for the customer and be their key point of contact
- Planning the claim journey and next steps at all times and agree these with the contractor and customer.
- Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome
- Provide coaching and support to contractors, advising them on policy queries
- Review and approve contractor variations or estimates from third party suppliers
What we need from you:
- Previous Insurance industry experience (household)
- Cert CII desirable but not essential
- Previous customer service experience
- Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)
Interested?
Contact Maggie via or call for more information