Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Quality Assurance Lead.
The Role
The individual will be responsible for the quality and clinical effectiveness of structured counselling sessions that are completed by practitioners. The individual would have their own structured case load (20%). The individual would be working with the Clinical Support Manager and Co-ordinator Lead to ensure that structured counselling conducted by both the Affiliate Counsellor network and EAP counsellors meets the high standard set by BACP and guidance and procedures.
Day To Day Responsibilities
- Completing quality assessments on the clinical effectiveness, efficiency, and appropriateness of structured counselling sessions that are completed by the affiliate counsellor
- Within 20% of the time, completing own case load of structured counselling sessions
- Regularly attend CPD, that can be provided by company, to ensure knowledge and understanding of different counselling approaches
- Conducting training with the Case Management team to ensure that their knowledge and understanding is at of a high level
- Supporting and overseeing clinical feedback that is provided by service users - ensuring clinical practitioners are working in line with company and BACP clinical governance
- Providing "in the moment" support to the Case Management team where there may be clinical concerns or questions
- Assisting the Clinical Support Manager with all clinical feedback that is received by service users to ensure this is followed up with the clinician
- Liaising with the Clinical Support Manager regularly with feedback and suggestions for improvement
- Reviewing, where appropriate, risk level movements completed by affiliate counsellors, to ensure that practitioners are following risk and safeguarding policies
Requirements
- Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
- To be a registered member of the BACP or equivalent
- Be able to work towards deadlines and be motivated by targets, demonstrating the ability to multitask
- High level of computer literacy
- Ability to work with telephony and CRM systems?
- Relevant experience of completing quality assessments of clinical practices
Benefits
- BACP (or equivalent) membership and accreditation paid for
- BACP CBD Hub
- Up to £60 per month for supervision
- Inhouse supervision
- Monthly incentives such as weekends away!
- Supervision
- 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
- Birthday Off/Mental Health Day
- Profit Share Scheme
- Perkbox (staff discount scheme)
- Christmas bonus after 3 years of service
- Contributory Pension Scheme
- Fab Fridays- dress down & free treats
- Allied Pride Network
- Social events throughout the year
- Free breakfast on Mondays
- Fresh fruit delivered to the office each week
- Free annual flu vaccine
- Private health insurance after 5 years' service
- Life Insurance
- Discounted eye test
- Discounted glasses/contact lenses prescription
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