Leadership role: A growing accounting firm in central London are looking for a dynamic Operations Manager to oversee and enhance the back-office operations and spearhead growth within the organisation. This role is crucial in managing company work flows, resource planning, customer service, recruitment, reporting, compliance, and practice assurance.
As part of the leadership team, you will contribute to strategic growth and sprint plans while fostering a culture of accountability and commitment.
Team Management
You will manage the firms teams and departments and any future operational staff.
Key Responsibilities
Financial Performance & Growth
- Develop and implement resourcing plans to meet financial and growth targets.
- Oversee internal finance activities, including budget management, expense approvals, debtor and creditor management, and timely financial reporting.
- Collaborate with the Leadership Team on operational decisions and setting strategic goals.
- Monitor financial KPIs and track the performance of Account Managers and Accountants using the 90-day sprint plan.
- Maintain and enhance company performance dashboards.
- Promote a culture of accountability within the accounting team.
Customer & People Management
- Provide clear leadership and set an example of desired behaviours within the firm.
- Partner with HR and the Leadership Team to manage recruitment, on boarding, and the school leaver program.
- Maintain and refine the induction process for new employees.
- Coordinate staff training, manage individual development plans, and establish an account manager training process.
- Ensure the team delivers timely client service and optimises resource allocation.
- Lead efforts to improve employee satisfaction and manage firm marketing activities in collaboration with internal marketing teams.
Operations & Systems Management
- Continuously research and implement effective systems and software for process management and client interaction.
- Lead the implementation of new systems to ensure the firm maintains best-in-class internal systems.
- Forecast company work flow requirements and ensure resources are allocated appropriately, communicating with managers on capacity needs.
- Manage outsourcing and off shoring processes.
- Coordinate with firms technology teams to support IT resources.
- Oversee invoicing and maintain strong vendor relationships.
- Manage and enhance company systems and compliance requirements, including the Practice Assurance Manual.
Environment, Health & Safety (EH&S)
- Adhere to EH&S policies and applicable regulations.
- Assess risks in work activities, implement corrective actions, and use Personal Protective Equipment (PPE) as needed.
- Participate in EH&S training and take personal responsibility for safety.
- Support the organisation's efforts to meet EH&S goals.
Required Skills & Qualifications
Key Competencies
- Integrity: Confidently upholds firms mission, philosophy, and values.
- Excellence: Takes personal accountability for high-quality outcomes.
- Interpersonal Understanding: Actively listens and respects others opinions, feelings, and perspectives.
- Effective Influence: Drives positive culture and growth within the firm ensuring they are fully compliant while hitting strategic goals.
- Teamwork: Values collaboration and works cooperatively to achieve shared goals.
Experience
- Proven experience in an operational role within an accounting practice, preferably in a mid-tier firm.
- Strong leadership experience leading teams and partnering internally.
- Experience in team management and driving results.
- Proficiency in MS Office.
Educational Qualifications
- Qualified Accountant (desirable)
- QBE Finance experience
- Experience within an accounting or financial firm.
This is a fantastic opportunity to play a vital role in the firms continued growth and success. Apply today to join the leadership team and make a significant impact!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates