Business Account Manager
Salary - £45,000 / Commission potential £60,000
Location - Carleton House 1st Floor 266 - 268 Stratford Road Solihull B903AD
Working Hours - 40hrsPCW
What we will offer you:
Competitive salary and bonus scheme
Car allowance
Company mobile
28 days' holiday (pro-rata)
Heard of us?
Air Telecom is a leading provider of business telecoms products and services and has been recognised for its successful diversification into parallel markets. We pride ourselves on creating long-term relationships by offering first class customer service whilst acquiring quality new business. Air Telecom have selected the best partners and solutions across the entire telecommunications industry and have developed a solid reputation for reliability and openness.
Our modern offices, in Solihull, house a team of dedicated support staff and tenacious sales personnel. Given the level of continued success we have experienced we are seeking a capable and dedicated account manager to work within our service department.
Right now, we're going to greater lengths than ever to grow our corporate client base. This makes it an exciting time to be part of the time as you'll be dealing with new accounts as well as managing our existing client base
The role ...
What you'll do...
- To profitably retain, develop and grow a defined portfolio of existing customer accounts in a defined corporate customer territory
- The field based account manager role will typically have a small to medium volume of accounts, each with lower value than the field based equivalent role, according to the value based segmentation model- Achieve/exceed business targets, expressed in terms of revenue, profit, volume, churn, customer satisfaction and customer contact- Creation of an account/win plan for all re-sign and growth opportunities, demonstrating your own required actions and effective engagement of your virtual team, and ensuring your win ratio is at or above team average- Develop effective, telephone and email based relationships with customers, demonstrating your knowledge of their business and their decision making process, and ensuring full delivery of the defined contact strategy for each account- Conduct customer calls & dialogue which supports your retention and growth campaign, fronting all commercial & contractual activity, and accurately record all sales activity on the central CRM system
- Highlight all business at risk and ensure effective save plans are in place, using appropriate escalation routes.- Operate within published commercial and contractual guidelines, making effective use of escalation routes- Act as an ambassador for Air Telecom both in the external market and within internal stakeholders, demonstrating best in class sales behaviour and delivery excellent customer experience results through end to end ownership of customer issues- Comply with all elements of the corporate sales charter, and with all company policies and procedures
- Take responsibility for your own personal development and agree development plans with your line manager, to ensure you are fully conversant with the whole portfolio and can sell a value proposition
What we are looking for:
- Proven experience and success in telephone account management or telesales, generating growth and minimising churn in IT/Telecommunications or a business to business corporate market place
- Proven ability to develop and maintain an effective network of contacts and build relationships at all levels of the customer/prospect organisation
- Highly effective written and verbal communication skills, with specific telephone based relationship management experience
- Developed sales skills - opening, questioning, objection handling and closing
- Ability to work on own initiative, designing solutions which respond to customer needs, and taking ownership for development and growth of your own customer base
- PC literate with email, word, PowerPoint, CRM systems
- Knowledge of the IT/Telecommunications industry and buying processes
- Ability to create winning account plans and translate into tangible sales activities, successfully engaging virtual teams
- Commercial acumen which enables achievement of profitable growth and retention results
- Experience and knowledge of corporate and/or public sector organisations
If you are interested in this position, click apply
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation, or socioeconomic background.