Seven Resourcing are looking for a Homeownership Assistant to work in Broxtowe Nottingham. This position is initially for a period of 3 months and is paying £15(PAYE) or £18.76 (UMBRELLA). This is a full time 37 hour week, this role also offers hybrid working once trained.
The role:
Be the first point of contact for customers, managing enquiries and ensuring a seamless customer experience regarding home ownership.
Directly support the Home Ownership Manager and support the work of the wider Home Ownership team, including Right to Buy, Shared Ownership, Leasehold, Garages and Land Queries.
Assist with the provision and collection of ground rents, leasehold service charges and administration fees.
Key Responsibilities:
- Deal with general correspondence on all home ownership matters, including leasehold issues and complaints and right to buy enquiries, ensuring a high level of professionalism and customer service is always maintained.
- Ensure that all customer transactions and communications are recorded on the relevant system. Maintain accurate written and computerised records of progress and outcomes for all casework.
- Assist with the administration of transaction files, collating documents and updating relevant systems.
- Assist with drafting and issuing formal Notices as and when required in accordance with legislation.
- Conduct site visits as required, including visiting blocks of flats to obtain communal electricity meter readings.
- Develop and maintain effective working relationships with other Council employees and contractors.
- Update and maintain records and plans, ensuring all information is accurate and has full supporting documentation.
Applicant Requirements:
- Qualifications: N/A
- Experience: 2+ years working within a similar role
- Compliance: Proof of right to work in the UK, a current DBS and 2 x references.
- Travel: Clean UK driving license with the ability to commute to and from work independently.
- Hours: 37 hours p/w.
Working with Seven Social Care:
We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 1000 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.