HOUSING BENEFITS ADVISOR
• Salary: £28,819 (pro rata) + £900 Car Allowance OR £15 per hour PAYE - £23 Umbrella
• Location: Bath
• Contract Types: 1 x Fixed-Term Contract (10 months) Full-Time and 1 x Permanent
• 3 - 4 days a week (Hybrid Working)
Our high-profile housing association client is looking for 2 knowledgeable Benefits Advisors to join their Bath team.
These roles are ideal for candidates with a solid understanding of welfare benefits and Universal Credit regulations, coupled with experience in a customer-facing position.
Day-to-day of the role:
- Support and empower customers transitioning onto Housing Benefit and Universal Credit, and help them maximise their income by accessing other unclaimed benefits.
- Work collaboratively with colleagues and external stakeholders to ensure customers sustain their tenancies.
- Develop strong relationships with local Job Centres, the DWP, Local Authorities, support providers, charities, and advice agencies.
- Assess new customers making a Universal Credit claim to ensure full support throughout their journey, handling necessary administration.
- Collaborate with the Customer Accounts team to ensure a smooth transition onto benefits, minimising the risk of tenancy failure and/or increased rent arrears.
Required Skills & Qualifications:
- Solid knowledge of welfare benefits and Universal Credit regulations essential
- Strong communication skills with the ability to liaise effectively with both external and internal partners.
- Experience in administration and customer service in a dynamic environment.
- Valid driving license and access to a vehicle.
- Ability to work, communicate, and negotiate with a diverse range of audiences, embracing equity & diversity.
- Demonstrated resilience and a proactive attitude.
Benefits:
- 26 days annual leave (plus public holidays), rising to 29 days after 3 years of service.
- An additional day's leave on your birthday.
- Contributory Pension Scheme matched up to 10%.
- Annual ‘Homes for Good' Reward.
- Life Assurance Policy (up to 6x your annual salary).
- Flexible Benefits including additional annual leave, gym membership, Health Cash Plan, and more.
- ‘Perks at Work' – access to thousands of discounts online and in-store.
- Employee Assistance Programme (EAP) – providing advice on financial, health, work, or mental wellbeing.
- Free Parking at many of our locations.
To apply for this Benefits Advisor position, please submit your updated CV to Wendy at Reed.