Position: Complaints Handler Industry: Finance, Pensions Location**: Fully Remote**
Job Description:
We are seeking a skilled Complaints Handler to join our financial services team. The ideal candidate will resolve customer complaints efficiently, fairly, and professionally.
Key Responsibilities:
- Handle complaints received via phone, email, and letters.
- Communicate promptly, politely, and professionally with customers.
- Clarify and agree on complaints with customers over the phone to ensure full understanding.
Engagement: Contract role via umbrella company only.
Required Skills & Experience:
- Proven experience in handling complaints within a financial services organisation.
- Expertise in dealing with difficult situations in a professional manner.
- Strong letter-writing skills.
- Experience in remediation and calculations.
- In-depth knowledge of pensions and/or investment products.
- Ability to meet individual output and quality metrics.