Your primary responsibility will be customer support and satisfaction as the point of contact for all product, delivery, projects, and billing questions across various customers. You will be handling customer purchase order requests, tracking shipments and billing-related inquiries. Outstanding customer service skills along with strong attention to detail are an absolute must for this role.
Person specification
At least 2 years of experience working in a customer support / admin role and passionate about providing outstanding customer service.
- Experience of working in an inventory-based business.
- Order processing experience including balancing multiple tasks, deadlines, and customer needs simultaneously.
- Highly organised with excellent attention to detail.
- Excellent interpersonal skills and communicator, with outstanding written and verbal English communication skills.
- Ability to understand customer pain points and a genuine desire to help our customers resolve issues.
- Competent in the use of Excel to create reports and analyse data.
- Self-motivated with a positive can-do attitude and the ability to be flexible in a fast-paced dynamic environment.
- Team player with ability to work well with customers and colleagues at all levels.
- Desire to identify creative ways to improve the customer experience with no hesitation to suggest new, out-of-the box ideas.
- Intermediate level experience with Microsoft Outlook, Word, and PowerPoint.
- SAP experience highly advantageous.
- Logistics and supply chain knowledge with domestic and international shipments will be an advantage.
- English and French or German speaking will be considered a plus.
- 7.30-4.30 Monday to Friday with 1-hour unpaid lunch break per day (40 hours per week)
- 20 days holiday per annum on starting plus 3 days Christmas leave additional plus 8 bank holidays.
- Holiday increases by 1 year from year 4 to year 6 giving maximum of 23 days plus 8 bank holidays plus 3 days Christmas leave.
- Opportunity to benefit from company bonus scheme (max 5% earnings)
- Employee of month award plus annual CEO award
- Contributory stakeholder pension (employee contributes 5%, company 3%)
- 100% office based - no option for hybrid/remote working.