Job Title:
Customer Services Administrator
Salary:
Up to £30,000 per annum
Location:
Thetford
Working Hours:
8:30 AM - 4:30 PM, Monday to Friday
Overall Purpose:
To support all inquiries related to orders and other business needs, fostering growth and maintaining excellent customer relations.
Job Responsibilities:
- Process orders, debits, and credits as needed.
- Verify stock availability to ensure timely order fulfilment.
- Respond to customer inquiries via phone and email, efficiently resolving issues and meeting customer needs with a positive attitude.
- Deliver exceptional customer service, ensuring all communications are addressed promptly and exceed expectations.
- Represent the company professionally, embodying its values and enhancing customer perceptions.
- Generate daily reports comparing customer orders with the production plan, making necessary adjustments
- Coordinate transport arrangements with our logistics provider as required.
- Prepare customs documentation for deliveries to Ireland.
- Create production worksheets that translate orders into production plans
- Monitor stock levels to ensure adequate supply.
- Communicate with customers to adjust orders (products, dates, etc.) and facilitate smooth deliveries throughout the week.
- Serve as the primary contact for customer complaints, coordinating with internal teams to ensure timely resolution and escalation when necessary.
Skills Required:
- Excellent communication skills.
- Friendly and polite telephone manner with strong problem-solving abilities to achieve positive outcomes for customers.
- Experience with Microsoft Dynamics is preferred.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
Experience Required:
- Minimum of 1 year in sales (preferred).
- Minimum of 1 year in customer service (preferred).