Are you a business focused Delivery Manager with the capacity to cultivate and maintain meaningful relationships?
I am working with an established IT Consultancy renowned for delivering scalable and sustainable software and technology solutions, and my client is looking for a Service Manager capable of vendor management; contract negotiations, delivery of cost-effective services, mediating between client and vendor and spearheading operational efficiency
As Service Delivery Manager, you will be involved with:
- Supplier Service and SLA Reviews.
- Reporting / forecasting operational budget spend and future demand.
- License volumes.
- Produce Purchase Orders, Requisitions, and associated documentation.
- Evaluation of vendors/ bidders and technically levelling proposals.
- Introduce terms into vendor contracts to ensure excellent levels of Service Delivery.
- Maintain contracts and services database and aid management reporting.
- Contribute to data improvement/ value initiatives cross-function and cross-group.
- Investigate legacy contracts, opportunities and make recommendations accordingly.
- Document and maintain pricing and charging mechanisms - avoid cost increases where possible.
- Supporting Cyber Security and Connected Car Management.
Technical Skills:
- Vendor Relationship Management: Serve as the primary point of contact for all vendor-related communications and foster open lines of communication.
- Vendor Performance Management: Establish and track vendor performance metrics and conduct regular performance reviews and implement improvement strategies, as necessary.
- Contract Negotiation and Management. Ensure all contracts comply with legal and regulatory requirements. Monitor contract performance and address any issues that may arise.
- Vendor Sourcing and Evaluation: Identify potential vendors, assess their capabilities, and conduct due diligence to determine their suitability for the organization's needs.
Certifications Needed:
Certified Professional in Supply Management (CPSM)
Certified Professional in Supplier Diversity (CPSD)