JC204 - Tenant & Community Coordinator
Location – Windsor Royal
Salary – £26,000 to £33,000 DOE
Overview:
First Military Recruitment is working in partnership with our client to recruit a Tenant & Community Coordinator to join their team.
The Tenant & Community Coordinator will be responsible for networking and collation of data from tenants for the management team.
Duties and Responsibilities:
- Completing weekly tenant feedback and figures report.
- Review footfall data and tenant feedback and identify any trends, share these with the Centre Director.
- Prepare reports for the client.
- Prepare presentations for Management Meetings.
- Maintaining up to date sales data.
- Act as one point of contact for tenants.
- Strive to continuously improve the tenant relationship.
- Induct new tenants.
- Managing tenant complaints specific to Marketing.
- Ensuring tenants compliance with key holder information.
- Report writing, attending meetings & note taking.
- Work with the appointed marketing agency with direction from the Centre Director.
- Showing flexibility with working hours in line with the needs of the business/events – this will include weekends.
- Assist in the management of events with support from the Centre Director and Operations Manager.
- Engagement with the Town Centre Management team, supporting the Centre Director.
Skills and Experience:
- Excellent IT skills and use of Microsoft office and google packages.
- Excellent organisational skills.
- Good knowledge of tenant management and relationship building.
- Experience in delivering exceptional customer service.
- Pleasant and confident telephone manner.
- Ability to remain calm and professional in difficult situations.
- Ability to work with other team members effectively.
- Ability to communicate and influence at all levels.
- Level of retail experience desirable.
In return our client offers:
- A competitive salary DOE.
- Company pension.
- Working Hours: 9.00 - 5.30pm Monday to Friday.
- An opportunity to be part of a company who is committed to engaging with and developing all employees.
- The opportunity to contribute to a growing organisation, providing both personal and career development opportunities.
- Staff parking is available on site.