Temp - Debt Recovery Officer
£17.54 per hour + holiday pay
Week on week for around 3-6 months
Working from home 3-4 days a week with 1-2 days in the Sidcup office (occasional travel to Stratford as needed)
Our client is looking for a debt recovery office to join their fun and fast paced team! The aim of this role is to deliver comprehensive management of a debt recovery service with a full end to end resolution approach. Doing so through adopting a logical, problem solving and proactive approach, demonstrating self-reliance, resilience, confidence and initiative.
Key duties -
- Managing your own portfolio of accounts, ensuring within your customers there is a reduction of arrears, cash collection performance is maximised, and bad debt minimised, using all available communication methods.
- To confidently deliver and make reasoned decisions in relation to effective portfolio management, balancing the need for a high pace of delivery with appropriate level of quality.
- Independently working to provide the effective account resolution of high-level arrears and tenancy issue related cases in a timely manner and to a clearly defined standard.
- Taking enforcement action including processing court applications & able to represent at Court as and when required (which may be at very short notice).
- Undertaking a range of administrative duties and business processes as required to fulfil the duties of the role.
- Investigation and support of housing benefit or universal credit claims.
- To take legal action to recover debt as appropriate in line with policy and expected timings including the management of legal cases.
- Attempt all options to recover arrears before evicting resident.
- Maintain accurate records of all transactions and communication contacts with each resident.
- Ensure the accuracy, validity and completeness of any account involved in legal action.
Key skills needed -
- Excellent business ethic with the ability to respond positively to challenges.
- Able to work on own initiative and to meet agreed targets by prioritising and utilising your excellent time management skills.
- Flexible and adaptable in an ever-changing environment.
- Experience of working in a fast paced and challenging environment with a performance driven work ethic.
- Experience of using an outbound dialling system.
- Well-developed questioning, listening, influencing and negotiating skills.
- Exceptional communication and customer service skills.
- Self-motivated with excellent organisational skills, able to prioritise tasks based on importance and urgency.
- IT literate and able to quickly acquire knowledge of web-based applications.
If this sounds like the role for you, apply today!
- Braundton Consulting is a recruitment agency recruiting on behalf of a client.