Technical Sales Support Coordinator Role
To provide after sales support to an international customer base. We are seeking an experienced and diligent individual with a good track record of working in the scientific or engineering industries.
You will be working in a small, dynamic team, so it is important that you are flexible and self-motivated. The majority of customers are scientists and engineers, so some background and interest in science or engineering is desirable but not essential.
Key areas of responsibility:
- Screening and logging customer enquiries including phone calls and emails
- Answering after-sales support cases, or escalating to the correct member of staff
- Keeping track of the progress and communicate internally and with customers
- Liaising with other departments on administrative matters of mutual importance
- Generating repair/service quotations
- Ensuring service orders are checked and released by the Sales Team / Production within agreed timeframe
- Monitoring repair turn around and keeping customers updated
- Coordinating various exhibitions and marketing events
- Providing administrative support to the Sales Team when required
Knowledge, skills and experience:
- Experience in after sales support for technical or scientific products
- Proficiency with CRM software and Microsoft Office
- Knowledge of administration recordkeeping practices
- Outstanding organisational and multitasking skills
- Excellent written and verbal communication skills, as well as customer service skills
- Excellent interpersonal skills and a proactive approach towards problem-solving