Our client, a large financial services company based in Slough, is looking for temporary Customer Service Executives to join their team on an ongoing basis.
The role is hybrid (3 days in the office and 2 from home).
Successful candidates must have good customer service skills with experience of complaint handling. Experience from the financial sector would be beneficial but isn't essential.
Duties include
- Respond to and resolve all complaints, either written or verbal
- Respond to all complaints received
- Update the Contract Management System and Complaints Database accordingly and in a timely manner
- Liaise with Manufacturer Customer Care teams as appropriate
- Adhere to regulatory processes and policies
- Own all customer issues through to resolution
- Work effectively with colleagues in support functions around the business to maximise customer satisfaction
Skills/Experience
- Experience in customer service and complaint handling, ideally from financial sector
- Confident in decision making/prioritisation
- Takes ownership of work queues and complaints
- Good communication skills - verbal and written
- Good negotiation/objection handling skills
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.