Internal Accounts Manager
Whitehaven, Cumbria
Full Time / Permanent
Do you want to work for a company who...
- cares for its employees & customers
in equal measure
- is
serious about sustainability
& the environmental impact of its products & processes
- can provide a
long-term future
&
personal development
for those who aspire
If yes, then read on to find out more about the job on offer at Smurfit Kappa
Smurfit Westrock Composites, currently have an exciting opportunity for an Internal Account Manager. Reporting to the Customer Service Team Leader, the successful applicant will work effectively as part of the IAM team to deliver excellent customer service and ensure ‘on time' deliveries to our valued customers.
Key job requirements
Main Duties
- Act as point of contact for existing and new customers
- Receive sales enquiries and initiate the quotation process, obtaining the appropriate material prices from designated vendors (tube wraps, tinplate and components)
- Processing sales orders, amendments and cancellations in a timely and efficient manner whilst ensuring customers are kept fully informed
- Raise purchase orders for customer requirements with the designated vendors ensuring that all materials are available to meet the scheduled date for production
- Ensure excess or aged stocks are kept to an absolute minimum with all finished goods and raw materials being charged out to each client within their agreed guidelines and timelines
- Liaise with various departments including planning, transport and external sales to ensure customer requirements are met
- Communicate with outside contractors regarding delivery of goods and also collection of goods as and when required
- Maintain good housekeeping standards in the work/office area and ensure Health & Safety policies are met
Skills, Knowledge, Experience
- Experience working in a sales or customer service role
- Experience in managing key accounts
- Proficient in the use of Microsoft Office suite
- Experience in the use of a computerised sales order processing system for data entry and record maintenance
- Excellent communication skills
- Knowledge of SAP would be advantage
Person Specification
- A confident articulate individual who will be able to offer high levels of personal drive and focus
- A positive ‘can do' attitude
- A commercial knowledge combined with excellent customer relationship building skills
- Good attention to detail and be required to demonstrate initiative
- Flexible thinking and self-motivation
- Possess excellent IT skills
- Ability to work under pressure to achieve tight deadlines
- Ability to work effectively within an established team
- Passionate, hard worker and well organised professional with power to prioritise and multitask
What's on offer...
- 25 days annual leave (plus 8 statutory) as standard
- Contributory pension scheme (plus ad hoc access to independent financial advice)
- Training & development
- Free on site parking
- Employee Assistance - 24/7 free & confidential support to both you and your family
- Access to on site mental health and wellbeing support
- Regular health assessments (role dependent)
- Cycle to work scheme
Who are we
We are a market-leading manufacturer of sustainable paper-based packaging. We care deeply about the health, safety and wellbeing of our employees, the communities in which we operate, and the service provided to our customers.
We have an incredibly loyal and capable workforce who we invest time in developing and encourage to reach their full potential; and you too could become a valued member of our ‘family'.
We strive to create a fully inclusive working environment where people from all backgrounds are free to be themselves and succeed. We value different perspectives, skills and experiences and welcome applications from all communities.
We are:
- A Disability Confident Employer and guarantee an interview to candidates who meet our essential criteria.
- Open to considering flexible working, such as part-time hours, hybrid working and other flexible options.
- Happy to offer a wide range of Family Friendly policies including emergency time off for dependants and to provide generous maternity, paternity and adoption leave provisions for our valued colleagues.