We are currently recruiting for Contingent Investigators for a 12-month assignment. Join our client, the Financial Ombudsman Service, the organisation that settles individual disputes between financial businesses and their customers.
As the assignment is performed from home, you will need to provide your own equipment, such as laptop etc and have a reliable internet connection and appropriate environment for carrying out the assignment.
The assignment will require you to investigate both sides of a dispute and then make a fair and reasonable decision on the outcome. You'll begin your assignment by joining our internal training programme, conducted remotely, to ensure we are setting you up for success. The cases will relate to motor finance products, services, and providers.
The ideal candidate for this assignment will -
- Have experience of resolving complaints/disputes and being the decision maker.
- Have excellent problem solving and decision-making skills, with outstanding attention to detail.
- Have a focus on quality, customer service and doing the right thing.
- Have great written and verbal communication skills.
- Be able to handle customer enquiries on the telephone, building rapport and remaining composed under pressure.
- Have experience managing conflicting deadlines with great time management skills.
Essential criteria -
- The ability to critically assess evidence, judging how relevant, plausible and reliable it is.
- The ability to work at pace and deliver high quality work at volume.
- The ability to shift focus at short notice and adapt to differing ways of working.
Desirable criteria -
- Knowledge of the consumer credit industry and the regulation of it.
- Some form of legal training or background would be useful for this role.
If you have worked for a motor finance provider within the last 6 months, unfortunately we are unable to progress an application due to conflict of interests.
In return you will be rewarded with a generous day rate - with in-depth training and support. Your knowledge will grow quickly, and this is a genuine opportunity to work with an exceptional company.
If you have the experience we have detailed in this advertisement, please apply with an updated version of your CV. We are looking for product details within your CV, so be sure to include the complaint types you've managed.
Important information:
- Pay rate pre-accreditation - PAYE £162.14 pd, Umbrella £210 pd, or £188 deemed PSC pd
- Pay rate post-accreditation - PAYE £217.70 pd, Umbrella £260 pd, or £225.30 deemed PSC pd
- Location - fully remote (must be working in the UK - for the purposes of the assignment, the UK is defined as England, Scotland, Wales and Northern Ireland)
- Duration - 12 months temporary assignment
- Equipment - must use your own equipment
- Start date - September 2024
We are looking forward to reviewing your application.