Job Title: Mortgage Customer Service Specialist
Location: Watford
Salary: Up to £30,000. (Candidates with primary servicing experience can be considered up to £35,000)
Hours: Monday to Friday 9 am to 5:30 pm
Benefits:
- Contributory Pension scheme
- Private Medical Healthcare
- Life Assurance
- Dental Plan
- Free eye tests
- Annual leave purchase scheme
- Social events
- Refreshments
- 25 days annual leave with bank and public holidays on top
- Perk box
- Superb development opportunities
About our Client:
Our esteemed client is a distinguished specialist lender, renowned as one of Europe's most rapidly advancing leaders in property finance and specialised lending. With a results-driven mindset, they consistently strive to exceed expectations and deliver outcomes that go above and beyond with the customer always in mind.
Demonstrating their commitment to fostering a vibrant work environment, they have made substantial investments in their office space, ensuring it serves as an optimal setting for their dedicated staff to not only work but also thrive. They have a sun terrace with a pergola and seating, an atrium breakout space, a coffee point, 72 new cycle storage points and changing facilities.
This forward-thinking company has expanded its Learning and Development function. This expansion shows their dedication to enhancing the skill sets of their valued team members. The commitment to supporting their employees' educational pursuits is evident in their generous backing of CeMap study.
Beyond professional development, they actively promote a positive workspace by organising regular social events and embracing dress-down Fridays.
About the Role:
We have multiple vacancies available with a growing specialist mortgage lender. This role involves supporting existing customers who are repaying their mortgage by handling queries, allocating funds to accounts and handling redemptions. We are looking to speak with candidates who have gained experience within the mortgage sector and who can demonstrate excellent customer service and administration skills.
Responsibilities:
- Handle customer inquiries via calls, emails, and post within set timelines.
- Review and process new account uploads.
- Submit and manage payments, including direct debits and BACS files.
- Allocate incoming funds to the correct accounts and manage all banking tasks related to servicing.
- Update and scan relevant documents, such as Title updates and deeds.
- Process loan redemptions, capital reductions, and related financial actions.
- Ensure all printing and documentation tasks are completed on time.
- Manage month-end financial tasks, including cash allocations and credit account reviews.
- Handle payment issues, complaints, and any system discrepancies.
- Support the team with testing and operational tasks.
- Assist senior management in ensuring smooth team operations.
- Provide customer support for loan administration and related queries.
Experience required:
- Experience in the mortgage sector is essential
- Experience in primary/special servicing would be advantageous
- Excellent customer service skills
- Ability to carry out administration with a high attention to detail
- Great communication skills
- Organisation skills
Trusting Stellar Select:
At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.
Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.
Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:
- Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.
- Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.
- 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.
- Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.
- Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.
- Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.
- Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.
- Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.
- Referral Programs: Spread the word and be rewarded.
For more information regarding the role of Mortgage Customer Service Specialist please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC