The Customer Service Administrator will be a pivotal role in the customer service department of a thriving Financial Services company. This role requires stellar communication skills and an unwavering commitment to providing top-notch service to every client.
Client Details
Our client is a well-established company in the Financial Services sector in Burgess Hill.
Description
As a Customer Service Administrator your responsibilities will include:
- Handle inbound calls from customers and resolve their queries promptly and professionally.
- Update customer details and policy changes in the company database.
- Work closely with other departments to ensure seamless service delivery.
- Identify opportunities to upsell or cross-sell insurance products.
- Participate in training and development initiatives to enhance job skills and knowledge.
Profile
A successful Customer Service Administrator should have:
- A strong educational background.
- Excellent oral and written communication skills.
- Proven experience in a customer service role.
- Proficiency in using customer relationship management (CRM) software and other relevant computer applications.
Job Offer
- An estimated hourly salary range of £12 - £13 per hour
- Ongoing temporary assignment
- A supportive and collaborative company culture.