- Customer Service Team Leader
- Manufacturing & Distribution focused business
- £35,000 - £38,000
- 3 days on site - 2 from home
- Outskirts of Leeds - Free parking
Client Details
Page Group are delighted to be working with a long standing client who are looking to appoint a Customer Service Team Leader to join them at their Leeds Head Office
Description
- Direct management and daily leadership of a small customer service function of 5fte
- Provide the team with regular guidance, leadership and training, giving individuals the knowledge and tools to be successful in their roles
- Manage and assign workload across the team to ensure customer orders are processed accurately and in like with customer expectations
- Take ownership of escalated customer issues with a view to resolve in a timely manor with minimum impact to the customer
- Contribute to the customer service strategy and share best practise with colleagues and SLT
- Drive KPI & SLA performance across the operation, taking corrective action where required
- Work cross functionally with internal stakeholders to improve all touch-points across the customer journey
Profile
- Experience managing a Customer Service / Order processing team
- Strong customer focus
- SAP experience (desirable)
- Ability to drive performance across a team
- Strong attention to detail
Job Offer
The role of Customer Service Team Leader will join a leading manufacturing base at their offices in Leeds.
With great links to the M1 & M62, the business offers free parking
The role is 3 days in the office, 2 from home
Salary of £35,000 - £38,000 depending on experience