Service Care Solutions are looking for a Front Counters Assistant to work within the Lancashire constabulary on a 6-week initial contract.
Location: Blackburn (Multiple Locations)
Job roles/Responsibilities:
To provide a professional, multifunctional face to face customer service to both the public and Constabulary colleagues.
- Be the initial contact for crime victims and the public, prioritizing public safety.
- Receive and document emergency and non-emergency incident reports.
- Record crimes as per national and local standards using the Connect Quick Crime system.
- Create and manage incident logs, notifying supervisors of serious incidents.
- Handle intelligence data on the Connect System.
- Verify driving documents and manage vehicle-related issues.
- Safely handle and document firearms, drugs, and evidence-related items.
- Manage Sex Offenders Register, terrorism notifications, bail records, and banning orders.
- Process payments, produce court-ready statements, and assist with Claire's Law and Sarah's Law requests.
- Handle lost/stolen foreign documents and Pedlar's Certificate applications.
- Manage lost/found property and ensure station security.
- Assist with appointments, equipment maintenance, and resource deployment.
- Stay compliant with data protection and legal regulations.
- Provide high-quality service with a focus on quality and professionalism.
Knowledge/experience required:
- Experience of providing customer advice in a busy environment on a wide variety of issues.
- Experience of demonstrating excellent listening, questioning and interpersonal skills, along with good oral communication.
- The ability to prioritise workload and manage deadlines, working on own initiative, with minimal supervision in sometimes high-pressured situations.
- Experience of dealing with people in difficult, sometimes confrontational circumstances.
- Experience of recording, interrogating, inputting, and maintaining computerised and manual filing/recording systems.
- Experience of investigating problems and taking appropriate timely action to resolve them.
- Experience of producing accurate written information and demonstrate a high level of attention to detail.
- Experience of maintaining strict confidentiality, using tact and diplomacy where applicable.
- An acceptable level of sickness absence in accordance with the Constabulary's Attendance Policy.
- Demonstrates a flexible approach to working practices, hours, and work location.
If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: or tel: . Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place.