We are currently representing an International Law Firm who are actively seeking a Client Services Administrator for their Guildford office.
You will be joining the Commercial Disputes Resolution team in a highly reputable firm. You will ideally have some admin/customer service experience.
Role & Responsibilities
Customer Service:
- Able to develop solutions to ensure an exceptional service is provided at all times.
- Consistently and appropriately update service users on progress and status of tasks where appropriate
- Work with service users to offer assistance where possible
- Support the Compliance & Risk Team with the completion of client due diligence, conflict checking and the Anti Money Laundering processes
- Create new files and maintain and update existing files, demonstrating an understanding of the principal documents within file
- Deal with internal and external postal deliveries and arrange couriers' services as necessary
- Working effectively and efficiently on the Practice Management System to log and record documents
- Undertake all file closing procedures including the processing of archiving and retrieval
- Complete searches at the request of Partners, fee earners, Client Services Leads and Client Services Executives
- Photocopying, printing, scanning, binding, and filing tasks
- Supporting the Finance team by ensuring receipts, cheques and bills are correctly loaded onto the system
- Any ad hoc duties as requested by the business
Practice Group Specific Tasks:
- Depending on which Practice Group you are working in there will be some additional tasks specific to that group which may include:
- Producing document packs to be used by the Practice groups
- Producing court bundles
- Keeping client specific records updated where necessary
- Preparing files for costs assessments
- Undertaking basic Land Registry searches
- Data Subject Access Requests
- Checking Companies House for company registration numbers, addresses, director details etc
- Updating the Practice Group intranet pages
- Additional practice group specific administration tasks that were required
Person Specification
- A minimum of 6 months administration experience
- GCSEs graded A to C to include maths and English (or equivalent level of qualification)
- Solid customer service centric experience and work ethic
If you feel you would be suitable, please apply directly or contact Jess at AJ Chambers.